Try Risk-Free" Policy — 7-Day Satisfaction Guarantee

1. About This Policy

Laifen Saudi Arabia offers its valued customers a 7-day trial guarantee on hair dryers. We trust the quality of our products, and therefore give you the opportunity to try them at your convenience — if the product doesn't suit you, we'll take it back and refund your money in full.

2. Eligible Products

Products Covered by This Policy:

All hair dryers sold through the official website laifen.sa, including:

  • Laifen Swift Special Hair Dryer

Products NOT Covered:

  • Electric toothbrushes (for health and personal hygiene reasons)
  • All hair dryers not listed above
  • All accessories and attachments (concentrator nozzle, diffuser nozzle, travel bag, brush heads, etc.)
  • Products purchased from sales channels other than the official website

3. Guarantee Period and Calculation

Start Date:

The 7-day period begins from the date recorded as "Delivered" in the tracking system of the approved shipping carrier, regardless of who received the shipment at the address specified by the customer.

End Date:

The trial period ends at the conclusion of the seventh day (11:59 PM Saudi Arabia time).

Example:

If the order was delivered on Sunday, April 13, 2026, the last date to submit a return request is Saturday, April 19, 2026 at 11:59 PM.

Important Note:

What counts is the date the customer sends the return request via the designated email — not the date the product arrives back to us. The request must be complete (order number + photos + contact information).

4. Return Acceptance Conditions

Returns Are Accepted When:

  • The product has been used in a normal trial manner (drying hair several times during the trial period)
  • The product is clean and free from physical damage
  • The original box/packaging is present and in good condition
  • All original accessories are present and complete (nozzles, power cable, user guide, and any other accessories included with the product)
  • The return request was submitted within the specified period (7 days)

Returns Are NOT Accepted When:

  • There is breakage, cracks, or deep scratches on the product body
  • There is damage caused by dropping, impact, or water/liquid entering the motor
  • There are signs of intensive, prolonged use beyond the purpose of a trial (e.g., large accumulation of hair in the filter, yellowing or discoloration of product parts)
  • The original box/packaging is missing or significantly damaged
  • Any original accessory is missing
  • The specified period has been exceeded (7 days from the recorded delivery date)
  • The request is submitted by a customer who has previously used this policy (details below)

Important Guidance for Customers:

⚠️ Please keep the original packaging, box, and all accessories throughout the trial period. Returns cannot be accepted without the original box.

5. Policy Usage Limits

Number of Returns:

Each customer is entitled to use this policy once only, for one product only, and on their first purchase only from the website.

Verification Method:

A customer is considered the same person if any of the following match:

  • Registered mobile number
  • Registered email address
  • Shipping address

If More Than One Product Is Purchased in the Same Order:

The customer may return only one product (one hair dryer) from the order. The customer chooses which product they wish to return.

If a Bundle Is Purchased:

If the customer purchased a bundle that includes a hair dryer and accessories, the entire bundle must be returned (hair dryer + all accessories in their original condition, sealed and unused). Returning the hair dryer while keeping the accessories is not accepted. If any accessory has been opened or used, its value will be deducted from the refund amount.

6. Return Request Procedures

Step 1: Submit the Request

The customer sends the return request to the email: [hello@laifen.sa] within the 7-day period, including the following information:

  • Order number
  • Full name and mobile number
  • Reason for return
  • Clear photos of the product showing its current condition (at least 3 photos: front of the product, back of the product, and the original box)

Step 2: Review and Approval

  • The request will be reviewed and responded to within 24 business hours
  • If initially approved, a free return shipping label will be sent to the customer

Step 3: Product Handover

  • The customer must hand over the product to the shipping company within 3 business days from the date of receiving the return shipping label
  • The customer can drop off the shipment at the nearest drop-off point or request home pickup
  • If the product is not handed over within 3 business days, the return approval is cancelled

Step 4: Inspection and Final Decision

  • After receiving the product, it will be inspected within 48 business hours
  • The product is photographed upon receipt for documentation
  • If it meets the conditions → final approval is granted and the refund process begins
  • If it does not meet the conditions → the customer is notified of the rejection reason, supported by explanatory photos

Step 5: Financial Refund

  • The full amount actually paid by the customer is refunded (after any applied discounts or codes)
  • Refund methods and timelines:
Original Payment Method Refund Method Expected Timeline
Credit Card / Mada Refund to the same card 5 – 14 business days
Bank Transfer Bank transfer 3 – 7 business days
Tabby Cancellation of installment plan + refund of amounts paid Per Tabby's policy (up to 14 business days)
Tamara Cancellation of installment plan + refund of amounts paid Per Tamara's policy (up to 14 business days)

7. Special Cases

Product Arrived Damaged or Incorrect:

This case does not fall under the "Try Risk-Free" policy. The order is treated as a warranty claim and the product is replaced immediately with a new one under the approved Golden Warranty policy.

Exchange (Change of Color or Model):

This policy does not cover direct exchanges. If the customer wishes to get a different color or model, the return is processed first, then a new independent purchase order is placed.

Discount Codes:

The amount actually paid after applying all discounts is refunded. Used discount codes are not reissued.

Inability to Collect the Product from the Customer:

If the shipping company fails to collect the product after two documented attempts in the tracking system, the customer is given an additional 48 hours to deliver the product themselves to the nearest drop-off point of the shipping company. After the additional deadline passes without delivery, the right to return is forfeited.

8. Dispute Resolution

  • In the event of a dispute regarding the condition of the returned product, the company commits to sending detailed photos to the customer explaining the reason for rejection
  • The company's decision regarding the product's condition is final after providing photographic evidence
  • In all cases, the regulations of the Ministry of Commerce and consumer protection laws of the Kingdom of Saudi Arabia apply

9. Campaign Duration

  • This policy is effective from April 12, 2026 until April 19, 2026 or until further notice
  • Orders placed during the policy's active period remain covered even after its expiration
  • The company reserves the right to discontinue this policy at any time for new orders